Claim’d / Customer care
Shipping & returns.
A clear guide to the order journey. Where a specific policy depends on your piece or order, please contact Claim’d directly before assuming a detail.
Shipping
Claim’d pieces are made and released in considered quantities. Shipping and order details are provided during the order process or by the studio. Please contact Claim’d before ordering if you need to confirm a specific detail.
Delivery
Delivery timing can vary depending on the piece, availability and destination. If your order is delayed or you need an update, please contact Claim’d directly with your order details.
Returns
Please contact Claim’d before returning an item. The studio will confirm the applicable process for your order and item.
Exchanges
If you would like to request an exchange, contact Claim’d with your order details before sending the item back. Exchanges may depend on availability and item condition.
Damaged or incorrect orders
If your order arrives damaged, defective or incorrect, contact Claim’d promptly and include your order details and clear photos of the issue. The studio will advise on the next steps.
Contact
For shipping, delivery, returns or exchanges, use the Contact link on the homepage to reach Claim’d directly.