Claim’d / Customer care
Frequently asked questions.
Everything you need to know before joining the Claim’d community. If you cannot find what you need here, please contact the studio directly.
What is Claim’d?
Claim’d Studio is a creative studio making limited-batch art, fashion and visual expression — fashion with soul, made for the ones becoming.
How does Claim’d work?
Claim’d releases considered pieces in small batches. Explore the collection, choose an available piece, and follow the order instructions provided at checkout or by the studio.
How do I place an order?
Browse the collection and select the piece you are interested in. If you need help with an order or availability, please contact Claim’d directly.
What payment methods are accepted?
Available payment methods are shown during the order process. Please contact Claim’d directly if you need assistance with payment.
How long does an order take?
Order timing can vary by piece and availability. Please contact Claim’d directly for the current status of your order.
How will I receive my order?
Delivery details are provided as part of the order process. Please contact Claim’d directly if you need help with delivery arrangements.
Can I change or cancel my order?
Please contact Claim’d as soon as possible if you need to change or cancel an order. Changes may depend on the stage of processing.
What happens if my order arrives damaged or incorrect?
Contact Claim’d promptly with your order details and clear photos of the issue so the studio can assist.
Can I return or exchange an item?
Returns and exchanges may depend on the item and its condition. Please contact Claim’d before sending anything back so the studio can advise on the appropriate process.
How do I contact Claim’d?
Use the Contact link on the homepage to reach Claim’d about orders, products, delivery or any other question.
How is my personal information protected?
Claim’d only uses customer information for website, order and communication purposes, and takes reasonable steps to protect it. Read the Privacy Policy for more information.